Best practice of nurse managers in risk management

被引：3

作者：

Costa, Veridiana Tavares ^{[1
]}

Schlindwein Meirelles, Betina Hoerner ^{[1
]}

Erdmann, Alacoque Lorenzini ^{[1
]}

机构：

[1] Univ Fed Santa Catarina, Dept Enfermagem, Florianopolis, SC, Brazil

来源：

REVISTA LATINO-AMERICANA DE ENFERMAGEM | 2013年 / 21卷 / 05期

关键词：

Benchmarking; Nursing; Supervisory; Safety Management; HOSPITAL ACCREDITATION;

D O I：

10.1590/S0104-11692013000500021

中图分类号：

R47 [护理学];

学科分类号：

1011 ;

摘要：

Objective: to identify the actions, undertaken by nurse managers in a risk management program, considered as best practice. Method: a case study undertaken in a private hospital in the south of Brazil. A risk manager and nurse managers working in a risk management program participated in this study. The data was collected between May and September 2011 through analysis of documents, semi-structured interviews and non-participant observation. Based on the triangulation, the data was analyzed through practical measures. Results: educational actions, the critical analysis of the context, and the multiple dimensions of the management were evidenced as best practice. Conclusions: the broadening of understanding regarding risk management best practice offers further support for nurse managers to achieve excellence in their actions and thus provide safe and quality care.

引用

页码：1165 / 1171

页数：7

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