Best practice of nurse managers in risk management

被引：3
|
作者：
Costa, Veridiana Tavares [1 ]
Schlindwein Meirelles, Betina Hoerner [1 ]
Erdmann, Alacoque Lorenzini [1 ]
机构：
[1] Univ Fed Santa Catarina, Dept Enfermagem, Florianopolis, SC, Brazil
来源：
REVISTA LATINO-AMERICANA DE ENFERMAGEM | 2013年 / 21卷 / 05期
关键词：
Benchmarking; Nursing; Supervisory; Safety Management; HOSPITAL ACCREDITATION;
D O I：
10.1590/S0104-11692013000500021
中图分类号：
R47 [护理学];
学科分类号：
1011 ;
摘要：
Objective: to identify the actions, undertaken by nurse managers in a risk management program, considered as best practice. Method: a case study undertaken in a private hospital in the south of Brazil. A risk manager and nurse managers working in a risk management program participated in this study. The data was collected between May and September 2011 through analysis of documents, semi-structured interviews and non-participant observation. Based on the triangulation, the data was analyzed through practical measures. Results: educational actions, the critical analysis of the context, and the multiple dimensions of the management were evidenced as best practice. Conclusions: the broadening of understanding regarding risk management best practice offers further support for nurse managers to achieve excellence in their actions and thus provide safe and quality care.
引用
收藏
页码：1165 / 1171
页数：7
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