Current views of service operations management

被引：0
|
作者：
Nie, W [1 ]
Kellogg, DL [1 ]
机构：
[1] Amer Grad Sch Int Management, World Business Dept, Phoenix, AZ 85306 USA
来源：
DECISION SCIENCES INSTITUTE 1998 PROCEEDINGS, VOLS 1-3 | 1998年
关键词：
D O I：
暂无
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
This study empirically tests the prevalence of OM scholars' normative belief that service operations should be managed differently. We found the belief that service operations is a unique discipline is not widely held. 26 percent provide little coverage of service operations in their OM classes. The survey also revealed that Customer Influence has the greatest impact on service OM. There is a difference between views held by manufacturing and service types with regard to teaching and management issues. There is a general consensus on the service research agenda.
引用
下载
收藏
页码：1605 / 1607
页数：3
相关论文
共 50 条
  • [41] Shift Planning and Scheduling For IT Service Operations Management
    Rai, Veerendra K.
    Chandak, Praveen
    2015 9TH ANNUAL IEEE INTERNATIONAL SYSTEMS CONFERENCE (SYSCON), 2015, : 645 - 652
  • [42] The importance of operations management problems in service organizations
    Wright, CM
    Mechling, G
    OMEGA-INTERNATIONAL JOURNAL OF MANAGEMENT SCIENCE, 2002, 30 (02): : 77 - 87
  • [43] How different is professional service operations management?
    Lewis, Michael A.
    Brown, Andrew D.
    JOURNAL OF OPERATIONS MANAGEMENT, 2012, 30 (1-2) : 1 - 11
  • [44] Socially responsible service operations management: an overview
    Jung, Hosang
    Lee, Chi-Guhn
    White, Chelsea C., III
    ANNALS OF OPERATIONS RESEARCH, 2015, 230 (01) : 1 - 16
  • [45] Service operations management: from the roots up
    Johnston, R
    INTERNATIONAL JOURNAL OF OPERATIONS & PRODUCTION MANAGEMENT, 2005, 25 (12) : 1298 - 1308
  • [46] Statement of the Manufacturing & Service Operations Management Journal
    Perakis, Georgia
    M&SOM-MANUFACTURING & SERVICE OPERATIONS MANAGEMENT, 2021, 23 (03) : 547 - 548
  • [47] Service operations management: Strategy, design and delivery
    Parsa, F
    SERVICE INDUSTRIES JOURNAL, 2001, 21 (01): : 246 - 246
  • [48] A note on the growth of research in service operations management
    Smith, Jeffery S.
    Karwan, Kirk R.
    Markland, Robert E.
    PRODUCTION AND OPERATIONS MANAGEMENT, 2007, 16 (06) : 780 - 790
  • [49] A lean management implementation method in service operations
    Cuatrecasas, Lluís
    International Journal of Services, Technology and Management, 2004, 5 (5-6) : 532 - 544
  • [50] Current views on the management of atherosclerotic renovascular disease
    Ritchie, James
    Green, Darren
    Kalra, Philip A.
    ANNALS OF MEDICINE, 2012, 44 : S98 - S110
12345