Study on the Model of Service Quality Gap in Urban Rail Transit

被引：0
|
作者：
Cheng, Guofeng [1 ]
Yan, Wei [1 ]
机构：
[1] Beijing Jiaotong Univ, Sch Econ & Management, Beijing, Peoples R China
来源：
IEEE/SOLI'2008: PROCEEDINGS OF 2008 IEEE INTERNATIONAL CONFERENCE ON SERVICE OPERATIONS AND LOGISTICS, AND INFORMATICS, VOLS 1 AND 2 | 2008年
关键词：
urban rail transit; service management; the model of service quality gap;
D O I：
10.1109/SOLI.2008.4682975
中图分类号：
TM [电工技术]; TN [电子技术、通信技术];
学科分类号：
0808 ; 0809 ;
摘要：
There is a certain extent practical significance to find effective ways to upgrade the service quality of urban rail transit service management, and to improve efficiency of public transport operation and satisfaction by offering service product. This paper uses the model of service quality gap to analysis the five kinds of gaps of urban rail transit service quality, find operating enterprise's quality standards, external publicity, and other issues and target the solutions.
引用
收藏
页码：2598 / 2603
页数：6
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