Commitment-Based Modeling of Service Systems

被引：0

作者：

Ferrario, Roberta ^{[1
]}

Guarino, Nicola ^{[1
]}

机构：

[1] CNR, Lab Appl Ontol, Inst Cognit Sci & Technol, I-00185 Rome, Italy

来源：

EXPLORING SERVICES SCIENCE | 2012年 / 103卷

关键词：

service science; service system; ontology; VALUE CHAIN; SCIENCE;

D O I：

暂无

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

This contribution presents an ontological model of services that describes them as complex temporal entities, constituted by interrelations of states, actions and processes, occurring in a wider service system. Our aim is to establish rigorous ontological foundations for the various basic notions of service science, including service, service system, service process, service system life-cycle, and service value co-creation. A crucial role in our approach is played by the notion of commitment, which allows us to provide a definition of service as generic commitment to guarantee the execution of value co-creation actions.

引用

页码：170 / 185

页数：16

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