Commitment-Based Modeling of Service Systems

被引：0
|
作者：
Ferrario, Roberta [1 ]
Guarino, Nicola [1 ]
机构：
[1] CNR, Lab Appl Ontol, Inst Cognit Sci & Technol, I-00185 Rome, Italy
来源：
EXPLORING SERVICES SCIENCE | 2012年 / 103卷
关键词：
service science; service system; ontology; VALUE CHAIN; SCIENCE;
D O I：
暂无
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
This contribution presents an ontological model of services that describes them as complex temporal entities, constituted by interrelations of states, actions and processes, occurring in a wider service system. Our aim is to establish rigorous ontological foundations for the various basic notions of service science, including service, service system, service process, service system life-cycle, and service value co-creation. A crucial role in our approach is played by the notion of commitment, which allows us to provide a definition of service as generic commitment to guarantee the execution of value co-creation actions.
引用
收藏
页码：170 / 185
页数：16
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