Open Source Public Sector Business Intelligence Systems

Although business intelligence (131) solutions have been a long-standing topic of major interest in private sector, public administrations (PA), however, took only first steps towards strategic management. While PA are obliged to implement new public management (NPM) approaches, such as new accounting systems or an output-oriented management, to collect management-relevant data, there is little support regarding how to employ these new structures in terms of BI. Here, balanced scorecards (BSC) can provide a valuable conceptual basis. This chapter presents a design science-oriented case study oil BI design and organisational implementation in a medium-sized local PA facing core problems of such an approach. A case study analysis identifies generalisable issues.