Evaluating the Service Quality of Hospital by Using TOPSIS with Interval Type-2 Fuzzy Sets

被引：0
|
作者：
Chen, Chen-Tung [1 ]
Hung, Wei-Zhan [2 ]
机构：
[1] Natl United Univ, Dept Informat Management, Miaoli, Taiwan
[2] Tunghai Univ, Dept Ind Engn & Enterprise Informat, Taichung, Taiwan
来源：
2017 INTERNATIONAL CONFERENCE ON FUZZY THEORY AND ITS APPLICATIONS (IFUZZY) | 2017年
关键词：
Service Quality of Hospital; Interval Type-2 Fuzzy Set; TOPSIS; Linguistic Variable; DECISION-MAKING; SELECTION; MODEL; SATISFACTION; SYSTEMS; TAIWAN; MCDM;
D O I：
暂无
中图分类号：
TP18 [人工智能理论];
学科分类号：
081104 ; 0812 ; 0835 ; 1405 ;
摘要：
Total work burden of hospital increases because older citizen group who need more medical care is growing up in Taiwan. However, the medical care resource of government budget is limited in recent year. Under this situation, hospital service quality maybe reduces through reduction of average medical care resource for each patient occurs in Taiwan. This study develops a framework to analyze and evaluate service quality performance of hospital in Taiwan by applying TOPSIS method with interval type-2 fuzzy sets. An example for the evaluation of hospital service quality will be presented to illustrate the computational process of the proposed method.
引用
收藏
页数：5
相关论文
共 50 条
  • [31] Perceptual Reasoning Using Interval Type-2 Fuzzy Sets: Properties
    Wu, Dongrui
    Mendel, Jerry M.
    2008 IEEE INTERNATIONAL CONFERENCE ON FUZZY SYSTEMS, VOLS 1-5, 2008, : 1221 - 1228
  • [32] Generalising Social Structure Using Interval Type-2 Fuzzy Sets
    Frantz, Christopher K.
    Savarimuthu, Bastin Tony Roy
    Purvis, Martin K.
    Nowostawski, Mariusz
    PRIMA 2016: PRINCIPLES AND PRACTICE OF MULTI-AGENT SYSTEMS, 2016, 9862 : 344 - 354
  • [33] Supplier Selection Using Ranking Interval Type-2 Fuzzy Sets
    Kar, Samarjit
    Chatterjee, Kajal
    PROCEEDINGS OF THE 3RD INTERNATIONAL CONFERENCE ON FRONTIERS OF INTELLIGENT COMPUTING: THEORY AND APPLICATIONS (FICTA) 2014, VOL 1, 2015, 327 : 9 - 17
  • [34] Process Capability Analysis Using Interval Type-2 Fuzzy Sets
    Parchami, Abbas
    Onar, Sezi Cevik
    Oztaysi, Basar
    Kahraman, Cengiz
    INTERNATIONAL JOURNAL OF COMPUTATIONAL INTELLIGENCE SYSTEMS, 2017, 10 (01) : 721 - 733
  • [35] Type-2 Fuzzy Hypergraphs Using Type-2 Fuzzy Sets
    Park, Seihwan
    Lee-Kwang, Hyung
    Journal of Advanced Computational Intelligence and Intelligent Informatics, 2000, 4 (05) : 362 - 367
  • [36] An Area Similarity Measure for Trapezoidal Interval Type-2 Fuzzy Sets and Its Application to Service Quality Evaluation
    Wang, Huidong
    Yao, Jinli
    Zhang, Xiaoyun
    Zhang, Yao
    INTERNATIONAL JOURNAL OF FUZZY SYSTEMS, 2021, 23 (07) : 2252 - 2269
  • [37] Embedded interval valued type-2 fuzzy sets
    John, RI
    PROCEEDINGS OF THE 2002 IEEE INTERNATIONAL CONFERENCE ON FUZZY SYSTEMS, VOL 1 & 2, 2002, : 1316 - 1320
  • [38] Interval Type-2 Fuzzy Sets in Supplier Selection
    Tuerk, Seda
    John, Robert
    Oezcan, Ender
    2014 14TH UK WORKSHOP ON COMPUTATIONAL INTELLIGENCE (UKCI), 2014, : 127 - 133
  • [39] An Area Similarity Measure for Trapezoidal Interval Type-2 Fuzzy Sets and Its Application to Service Quality Evaluation
    Huidong Wang
    Jinli Yao
    Xiaoyun Zhang
    Yao Zhang
    International Journal of Fuzzy Systems, 2021, 23 : 2252 - 2269
  • [40] The Reduction of Interval Type-2 LR Fuzzy Sets
    Chen, Chao-Lieh
    Chen, Shen-Chien
    Kuo, Yau-Hwang
    IEEE TRANSACTIONS ON FUZZY SYSTEMS, 2014, 22 (04) : 840 - 858
12345