Information systems effectiveness: A user satisfaction approach

被引：46
|
作者：
Thong, JYL
Yap, CS
机构：
[1] Dept. of Info. Syst. and Comp. Sci., National University of Singapore, Singapore 119260, Lower Kent Ridge Road
来源：
INFORMATION PROCESSING & MANAGEMENT | 1996年 / 32卷 / 05期
关键词：
D O I：
10.1016/0306-4573(96)00004-0
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
Information systems (IS) effectiveness is a complex variable. The literature on organizational effectiveness suggests that it may nor be possible to find a precise measure of IS effectiveness and the criteria for effectiveness may vary from organization to organization. A popular perceptual construct, user satisfaction, is examined through a review of IS effectiveness literature. Problems with this construct are highlighted and the social psychology literature is used to clarify these problems. It is noted that theories and models from the behavioural sciences offer a sound basis for understanding the problems with conceptualization and operationatization of user satisfaction. As a result of this review, we offer some principles to keep in mind when utilizing user satisfaction as a measure of IS effectiveness. Copyright (C) 1996 Elsevier Science Ltd
引用
收藏
页码：601 / 610
页数：10
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