Knowledge Management Models within Information Technology Projects

被引：20

作者：

Foote, Alan ^{[1
]}

Halawi, Leila A. ^{[2
]}

机构：

[1] Stevenson Univ, Stevenson, MD USA

[2] Embry Riddle Aeronaut Univ, Daytona Beach, FL 32114 USA

来源：

JOURNAL OF COMPUTER INFORMATION SYSTEMS | 2018年 / 58卷 / 01期

关键词：

Knowledge management; project management; IT project success; PKM model; IMPACT;

D O I：

10.1080/08874417.2016.1198941

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

The purpose of this study is to address the use of knowledge management (KM) in project management (PM) to improve the success of IT projects in achieving organizational goals. The conceptual framework included the project knowledge management (PKM) model, which helped identify the knowledge sharing in IT software projects for a local insurance company in Baltimore, Maryland. Interview data were collected from 26 IT project stakeholders. The analysis revealed four themes of managing knowledge in the requirement process, code development process, testing process, and the helpdesk process for the success of the IT project. Each of the four processes used different KM repositories and face-to-face tools.

引用

页码：89 / 97

页数：9

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