Considering Service Strategy in ITIL V3 as a Framework for IT Governance

被引:0
|
作者
Nabiollahi, Akbar [1 ]
bin Sahibuddin, Shamsul [1 ]
机构
[1] Univ Technol Malaysia, Fac Comp Sci & Informat Syst, Skudai 81310, Johor, Malaysia
关键词
D O I
暂无
中图分类号
TP18 [人工智能理论];
学科分类号
081104 ; 0812 ; 0835 ; 1405 ;
摘要
IT governance is the process by which decisions are made around IT investments. A well-matured IT governance framework is based on three major elements: structure, process and communication. In addition, there are four objectives that drives IT governance and must be covered in IT governance processes: IT value and alignment, accountability, performance measurement, and risk management. As we know Information Technology Infrastructure Library (ITIL) is a public framework that describes Best Practice in IT service management. Although some researchers have considered ITIL V2 as a part of their IT Governance framework, this paper claims that ITIL V3 (new publication of ITIL in 2007) and "Service Strategy" as the core of this publication, can provide as well-matured framework for the governance IT by covering all requirement of IT Governance.
引用
收藏
页码:685 / 690
页数:6
相关论文
共 50 条
  • [1] Differences between ITIL® V2 and ITIL® V3 with Respect to Service Strategy and Service Design
    Jasek, Roman
    Kralik, Lukas
    Svejda, Jaromir
    Kolcavova, Alena
    [J]. PROCEEDINGS OF THE INTERNATIONAL CONFERENCE OF NUMERICAL ANALYSIS AND APPLIED MATHEMATICS 2014 (ICNAAM-2014), 2015, 1648
  • [2] ITIL v3 -service management of TI
    Guzman, Angel
    [J]. REVISTA ECORFAN, 2012, 3 (07): : 539 - 544
  • [3] Outsourcing Management Framework Based on ITIL v3 Framework
    Mobarhan, Rokhsareh
    Rahman, Azizah Abdul
    Majidi, Mojib
    [J]. 2011 7TH INTERNATIONAL CONFERENCE ON INFORMATION TECHNOLOGY IN ASIA (CITA 11), 2011,
  • [4] Differences between ITIL® V2 and ITIL® V3 with Respect to Service Transition and Service Operation
    Jasek, Roman
    Kralik, Lukas
    Zak, Roman
    Kolcavova, Alena
    [J]. PROCEEDINGS OF THE INTERNATIONAL CONFERENCE OF NUMERICAL ANALYSIS AND APPLIED MATHEMATICS 2014 (ICNAAM-2014), 2015, 1648
  • [5] IT Service Management Using ITIL v3: A Case Study
    Bayona, Sussy
    Baca, Yvet
    Vela, Guisela
    [J]. 2017 12TH IBERIAN CONFERENCE ON INFORMATION SYSTEMS AND TECHNOLOGIES (CISTI), 2017,
  • [6] Secured Communication Service Strategic Planning Using ITIL v3 Framework Case Study: X Service
    Vinietta, Elsa
    Edward, Ian Yosef Mattheus
    Shalannanda, Wervyan
    [J]. 2016 2ND INTERNATIONAL CONFERENCE ON WIRELESS AND TELEMATICS (ICWT), 2016, : 47 - 50
  • [7] ITIL v3,服务至上
    孙翊威
    [J]. 中国经济和信息化, 2007, (35) : 43 - 44
  • [8] ITIL v3关注服务
    紫梵
    [J]. 每周电脑报, 2007, (29) : 47 - 47
  • [9] Maturity model to implement ITIL v3
    Pereira, Ruben
    da Silva, Miguel Mira
    [J]. SISTEMAS Y TECNOLOGIAS DE INFORMACION, 2010, : 236 - 241
  • [10] ITIL v3拓宽服务领域
    紫梵
    [J]. 每周电脑报, 2007, (27) : 51 - 51