Study on Development & design of Product Service System

被引：0

作者：

Yu YiXiang ^{[1
]}

Liu ZhengGang ^{[1
]}

Li Xiao ^{[1
]}

Cheng ChouYong ^{[1
]}

机构：

[1] Hangzhou Dianzi Univ, Sch Management, Hangzhou, Zhejiang, Peoples R China

来源：

ADVANCES IN DESIGN TECHNOLOGY, VOLS 1 AND 2 | 2012年 / 215-216卷

关键词：

Product service system; Development & design; Value gap model;

D O I：

10.4028/www.scientific.net/AMM.215-216.468

中图分类号：

T [工业技术];

学科分类号：

08 ;

摘要：

To achieve sustainable development of human society, it can not only rely on eco-design. We need more comprehensive design that integrate economic/social issues, especially design of the product service system (PSS). A value gap model of PSS development & design is put forward by using service quality model in marketing science. Based on the value gap model, the principle and process of PSS development & design are proposed, which require the consideration of supply and demand with bio-directional perspective. Focusing on the analysis of value gap, the new stereotypical model of PSS development & design is built, including the state parameter and the value conflicts of all stakeholders. Thus, the process of PSS development & design could be quantitatively and rationally evaluated.

引用

页码：468 / 474

页数：7

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