Study on Development & design of Product Service System

被引：0
|
作者：
Yu YiXiang [1 ]
Liu ZhengGang [1 ]
Li Xiao [1 ]
Cheng ChouYong [1 ]
机构：
[1] Hangzhou Dianzi Univ, Sch Management, Hangzhou, Zhejiang, Peoples R China
来源：
ADVANCES IN DESIGN TECHNOLOGY, VOLS 1 AND 2 | 2012年 / 215-216卷
关键词：
Product service system; Development & design; Value gap model;
D O I：
10.4028/www.scientific.net/AMM.215-216.468
中图分类号：
T [工业技术];
学科分类号：
08 ;
摘要：
To achieve sustainable development of human society, it can not only rely on eco-design. We need more comprehensive design that integrate economic/social issues, especially design of the product service system (PSS). A value gap model of PSS development & design is put forward by using service quality model in marketing science. Based on the value gap model, the principle and process of PSS development & design are proposed, which require the consideration of supply and demand with bio-directional perspective. Focusing on the analysis of value gap, the new stereotypical model of PSS development & design is built, including the state parameter and the value conflicts of all stakeholders. Thus, the process of PSS development & design could be quantitatively and rationally evaluated.
引用
收藏
页码：468 / 474
页数：7
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