Measurement of Maturity in Process Management in The Brazilian Public Sector: A Multicriteria Approach

被引：0

作者：

Bispo, Guilherme D. ^{[1
]}

Relim, Tiago Eny ^{[1
]}

Reis, Ana Carla B. ^{[2
]}

Mariano, Ari Melo ^{[2
]}

Ladeira, Marcelo ^{[1
]}

Serrano, Andre Luiz M. ^{[2
]}

机构：

[1] Univ Brasilia, Dept Appl Comp, Brasilia, DF, Brazil

[2] Univ Brasilia, Dept Prod Engn, Brasilia, DF, Brazil

来源：

VISION 2025: EDUCATION EXCELLENCE AND MANAGEMENT OF INNOVATIONS THROUGH SUSTAINABLE ECONOMIC COMPETITIVE ADVANTAGE | 2019年

关键词：

BPMM; Maturity Model; MCDA; Efficiency; ELECTRE-TRI; BUSINESS PROCESS MANAGEMENT; MODEL;

D O I：

暂无

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

The level of Maturity in Process Management (MPM) is directly related to the efficiency and value creation of an organization. For this reason, various maturity models have been proposed in recent years, most of them focused on the private sector. However, the assessment of MPM levels in the public sector requires specific criteria. In this study, we propose a maturity model of process management for the Brazilian public sector, based on the multicriteria ELECTRE-TRI method. The model is applied to evaluate the MPM of a sector in a Brazilian Federal Executive Power agency, and its results are presented and discussed. It was evidenced the relevance of the method in the process of decision-making support, and may be useful in better allocation of staff with focus on operational efficiency and achievement of the strategic objectives of the institution.

引用

页码：5855 / 5869

页数：15

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