Performance measurement process: definition and ownership

被引：28
|
作者：
Kuwaiti, ME
机构：
[1] Bahrain Defence Force, BHR
来源：
INTERNATIONAL JOURNAL OF OPERATIONS & PRODUCTION MANAGEMENT | 2004年 / 24卷 / 1-2期
关键词：
business process re-engineering; performance measures; financial reporting;
D O I：
10.1108/01443570410510997
中图分类号：
C93 [管理学];
学科分类号：
12 ; 1201 ; 1202 ; 120202 ;
摘要：
The study deals with the questions relating to the process of developing and managing the PMS. Data are collected from members of the Institute of Business Process Re-engineering, Dubai Quality Group and consultants from the UK. The study found that the design of the performance measurement systems is best Performed by a newly created process, with a process owner reporting to the highest management Level and carrying out the activities in collaboration with other processes.
引用
收藏
页码：55 / 78
页数：24
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