Development and Implementation of ERP/CRM System Based on Open Source Software to Small and Medium-sized Enterprise in China

E-commerce and the development of modern enterprise management raise a number of challenges in the process of informationzation of small and medium-sized enterprises (SME) in china. To address this, we present an approach in which the informationization is enhanced by using Open Source Software with customized policies. We analyses the main informationization obstacles of SME in china, bring forward that the lack of bankroll, talents, cost and management etc. are the key problems to informationization of SME. Furthermore, we have developed a textile foreign trade ERP/CRM system based on Open Source Software for the local textile distributor of china integrating financial, distribution, sales and service processes, given the implement method of overall planning, step-by-by implementation, key breakthrough, and efficiency guiding. In the end, we compare the typical Open Source Software and traditional commercial software; point out the advantages of informationization based Open Source Software to SME in china, and the development trend of Open Source Software for enterprise application.