No Satisfaction? But We Try, and We Try, and We Try!

被引：1

作者：

Graves, Tonia ^{[1
]}

机构：

[1] Old Dominion Univ Lib, Norfolk, VA USA

来源：

SERIALS REVIEW | 2017年 / 43卷 / 3-4期

关键词：

electronic resource assessment; electronic resource management; LibQUAL; user experience;

D O I：

10.1080/00987913.2017.1368072

中图分类号：

G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];

学科分类号：

1205 ; 120501 ;

摘要：

When Old Dominion University Libraries conducted the LibQUAL+ survey in 2015, results indicated a lack of satisfaction in effectively discovering and using our electronic resources. This article is based on a presentation from the 2017 North Carolina Serials Conference describing how Old Dominion University Libraries used data from the LibQUAL+ survey results to help our users connect more effectively with information resources, resulting in an improved user experience and an increased level of satisfaction.

引用

页码：246 / 250

页数：5

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