No Satisfaction? But We Try, and We Try, and We Try!

被引:1
|
作者
Graves, Tonia [1 ]
机构
[1] Old Dominion Univ Lib, Norfolk, VA USA
关键词
electronic resource assessment; electronic resource management; LibQUAL; user experience;
D O I
10.1080/00987913.2017.1368072
中图分类号
G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];
学科分类号
1205 ; 120501 ;
摘要
When Old Dominion University Libraries conducted the LibQUAL+ survey in 2015, results indicated a lack of satisfaction in effectively discovering and using our electronic resources. This article is based on a presentation from the 2017 North Carolina Serials Conference describing how Old Dominion University Libraries used data from the LibQUAL+ survey results to help our users connect more effectively with information resources, resulting in an improved user experience and an increased level of satisfaction.
引用
收藏
页码:246 / 250
页数:5
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