Framing the Universal Design of Information and Communication Technology: An Interdisciplinary Model for Research and Practice

Research has yet to provide an interdisciplinary framework for examining ICT accessibility as it relates to Universal Design. This article assesses the conceptualizations and interdisciplinarity of ICT accessibility and Universal Design research. This article uses a grounded theory approach to pose a multilevel framework for Universal Design. The macro level, consists of scholarship that examines the context of Universal Design, and is typified by legal and sociological studies that investigate social norms and environments. The meso level, which consists of scholarship that examines activity in Universal Design as an approach to removing barriers for use and participation. The meso level is typified by studies of computer science and engineering that investigate the use of technology as a mechanism of participation. The micro level consists of scholarship that examines individuals and groups in Universal Design as an approach to understanding human characteristics. The micro level is typified by studies of human factors and psychology. This article argues that the multilevel framework for Universal Design may help remove the artificial separation between disciplines concerned with ICT accessibility and promote more fruitful research and development.