A Universal Design Approach to Government Service Delivery: The Case of ChileAtiende

被引：0
|
作者：
Sandoval, Leonardo [1 ]
机构：
[1] Univ York, York YO10 5DD, N Yorkshire, England
来源：
UNIVERSAL DESIGN 2016: LEARNING FROM THE PAST, DESIGNING FOR THE FUTURE | 2016年 / 229卷
关键词：
Universal Design; government services; citizen-centred services; multichannel service delivery;
D O I：
10.3233/978-1-61499-684-2-540
中图分类号：
R49 [康复医学];
学科分类号：
100215 ;
摘要：
A common challenge for government administrations that aim to improve the delivery of information and services to citizens is to go beyond a government-centred approach. By focusing on citizens and the needs of a wide range of citizens, Universal Design (UD) can help to increase the effectiveness, efficiency and satisfaction of government services. This paper examines the case of an internationally recognised Chilean government service delivery programme inspired by UD principles known as ChileAtiende ("ChileService"). A brief account of its creation and current status is provided.
引用
收藏
页码：540 / 544
页数：5
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