The Research on CRM-based Knowledge Transfer Process

被引：0
|
作者：
Xie Chunxun [1 ]
机构：
[1] China Sci & Technol Commiss Shanghai Songjiang, Shanghai 201620, Peoples R China
来源：
ELEVENTH WUHAN INTERNATIONAL CONFERENCE ON E-BUSINESS | 2012年
关键词：
customer relationship management; knowledge management; knowledge transfer modle;
D O I：
暂无
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
Customer relationship management (Customer Relationship Management, CRM) and knowledge management (knowledge management, KM) are currently hot research fields. Knowledge of customer relationship management is to support the activities of the enterprise customer relationship management. Enterprise CRM activities consist of a series of activities. But there is a big gap in knowledge, So this paper discusses the meaning of the knowledge in CRM, find out the characteristic of the Knowledge, and then constructs the knowledge process model for CRM by referring the traditional KM process model. Analyze each stage of the model and find out the efficient way for enterprises to conduct knowledge activities in CRM.
引用
收藏
页码：385 / 389
页数：5
相关论文
共 50 条
  • [1] The research on CRM-based knowledge management system framework
    Wu, Zhong
    Xie, Chun-xun
    Tang, Shi-qiang
    [J]. PROCEEDINGS OF THE SIXTH INTERNATIONAL CONFERENCE ON INFORMATION AND MANAGEMENT SCIENCES, 2007, 6 : 135 - 139
  • [2] CRM-based customer knowledge management
    Zhang, Guangming
    [J]. Research on Organizational Innovation - 2007 Proceedings of International Conference on Enterprise Engineering and Management Innovation, 2007, : 416 - 420
  • [3] Research on Knowledge Transfer Model in CRM
    Cheng, Li
    Bin, Wang
    [J]. TENTH WUHAN INTERNATIONAL CONFERENCE ON E-BUSINESS, VOLS I AND II, 2011, : 130 - 134
  • [4] The Study of CRM-based Apparel Brand Maintenance
    Huang, Fu-Kun
    Liang, Jian-Fang
    [J]. TEXTILE BIOENGINEERING AND INFORMATICS SYMPOSIUM PROCEEDINGS, 2015, 2015, : 372 - 378
  • [5] A CIDOC CRM-based Model for the Documentation of Heritage Sciences
    Niccolucci, Franco
    Felicetti, Achille
    [J]. 2018 3RD DIGITAL HERITAGE INTERNATIONAL CONGRESS (DIGITALHERITAGE) HELD JOINTLY WITH 2018 24TH INTERNATIONAL CONFERENCE ON VIRTUAL SYSTEMS & MULTIMEDIA (VSMM 2018), 2018, : 88 - 93
  • [6] A CRM-based pathway to improving organisational responsiveness: an empirical study
    Batista, Luciano
    Dibb, Sally
    Meadows, Maureen
    Hinton, Matt
    Analogbei, Mathew
    [J]. JOURNAL OF STRATEGIC MARKETING, 2020, 28 (06) : 494 - 521
  • [7] A CRM-based pricing model for m-commerce services
    Isiklar, Gulfem
    Uner, Mehmet
    Bener, Ayse Basar
    [J]. ICE-B 2006: PROCEEDINGS OF THE INTERNATIONAL CONFERENCE ON E-BUSINESS, 2006, : 118 - +
  • [8] CRM-BASED "TAKEOFF" SCRIPT REDUCES ESOPHAGEAL INTUBATIONS IN A MULTIDISCIPLINARY PICU
    Glater-Welt, Lily
    Haddad, Diana
    Esperanza, Maria
    Sweberg, Todd
    Kessel, Aaron
    Bakar, Adnan
    Nishisaki, Akira
    Gangadharan, Sandeep
    [J]. CRITICAL CARE MEDICINE, 2018, 46 (01) : 647 - 647
  • [9] The Reserch on Knowledge Transfer in the Integrating Process of ERP, CRM and SCM
    Liu Ying
    Song Guofang
    [J]. PROCEEDINGS OF THE 15TH INTERNATIONAL CONFERENCE ON INDUSTRIAL ENGINEERING AND ENGINEERING MANAGEMENT, VOLS A-C, 2008, : 1129 - 1132
  • [10] Research on Customer Knowledge Management Based on CRM
    Xu, Guoao
    [J]. 2014 SIXTH INTERNATIONAL CONFERENCE ON INTELLIGENT HUMAN-MACHINE SYSTEMS AND CYBERNETICS (IHMSC), VOL 1, 2014, : 210 - 213
12345