EVALUATION MODEL OF POSTAL SERVICES

Given the size and complexity of the postal system, an experiment with the real system is not possible; therefore application of simulation modeling is required. Rapid development of communication technology and trends in globalization processes lead to growing customer demands and use of alternative services in relation to traditional postal service. In such dynamic market, service analysis is necessary on strategic decision making level, with decisions to improve postal system business. Multi-criteria analysis is a tool which enables evaluation of criteria and alternatives that affect business activities in postal traffic. Simulation is used to examine possible scenarios as well as to predict the impact of certain decisions in postal business. This paper shows multi-criteria model for simulation and evaluation of postal services.