A Serious-Game Framework to Improve Physician/Nurse Communication

This paper focuses on a serious-game framework for a dialogue-driven game called GLIMPSE (A Game to Learn Important Communications Methods for Patient Safety Enhancement). The eight essential components of the framework include: recommended communication behavior; accurate translation; narrative-driven, role-playing episodes that allow practice in different challenging situations; perspective sharing mechanisms; a design paradigm that accommodates time challenges of participants; motivational gameplay rewards; feedback/assessment mechanisms; and curriculum. The paper explores how the framework was developed as well as implementation challenges, lessons learned and opportunities for future research.