medication safety;
medication errors;
municipal health care;
automation;
invisible work;
SYSTEMS;
D O I:
10.3233/978-1-60750-569-3-187
中图分类号:
R19 [保健组织与事业(卫生事业管理)];
学科分类号:
摘要:
We study the drug order and delivery process for patients receiving municipal home care services in Norway. Using interpretative qualitative methods we document an extensive but "invisible" manual and distributed quality assurance among the involved health care providers. We call for selective automation of medication use processes in this setting as these distributed, highly manual micro-practices are vital to quality assurance in practice.
机构:
Univ Toronto, Toronto Western Hosp, Univ Hlth Network, Dept Anesthesia, Toronto, ON M5T 2SD, CanadaUniv Toronto, Toronto Western Hosp, Univ Hlth Network, Dept Anesthesia, Toronto, ON M5T 2SD, Canada
Riad, Waleed
Chung, Frances
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机构:
Univ Toronto, Toronto Western Hosp, Univ Hlth Network, Dept Anesthesia, Toronto, ON M5T 2SD, CanadaUniv Toronto, Toronto Western Hosp, Univ Hlth Network, Dept Anesthesia, Toronto, ON M5T 2SD, Canada