Towards an Ethical Application of Customer Feedback Data

被引：0
|
作者：
Smith, Ross [1 ]
机构：
[1] Microsoft Corp, Redmond, WA 98052 USA
来源：
2017 IEEE INTERNATIONAL CONFERENCE ON BIG DATA (BIG DATA) | 2017年
关键词：
ethics; data; gamification; governance; customer;
D O I：
暂无
中图分类号：
TP18 [人工智能理论];
学科分类号：
081104 ; 0812 ; 0835 ; 1405 ;
摘要：
Every business is a technology business. There are very few businesses that can survive without a web presence. A huge part of being a successful digital business is effective use of customer data. As more and more consumer behavior is tracked online, the reputation of a business is dependent upon it's ethical treatment of customer data. There are several categories where service operations must acknowledge and respect customer data.
引用
收藏
页码：3955 / 3957
页数：3
相关论文
共 50 条
  • [31] Closing the Customer Feedback Loop
    Markey, Rob
    Reichheld, Fred
    Dullweber, Andreas
    HARVARD BUSINESS REVIEW, 2009, 87 (12) : 43 - +
  • [32] Maximizing the value of customer feedback
    Goodman, J
    DePalma, D
    Broetzmann, S
    QUALITY PROGRESS, 1996, 29 (12) : 35 - 39
  • [33] Customer feedback from the classroom
    Walker, S
    QUALITY PROGRESS, 1997, 30 (03) : 99 - 102
  • [34] Application of Data Mining Technique in Customer segmentation of Shipping Enterprises
    Wang, Wei
    Fan, Shidong
    2010 2ND INTERNATIONAL WORKSHOP ON DATABASE TECHNOLOGY AND APPLICATIONS PROCEEDINGS (DBTA), 2010,
  • [35] Application of Data Mining Technology in Early Warning for Customer Attrition
    崔永哲
    延边大学学报(自然科学版), 2008, (02) : 138 - 141
  • [36] The Application of Data Mining to Customer Credit Analysis in Medicament Enterprise
    Hu Guo-hua
    Wang Yao-wu
    2008 INTERNATIONAL CONFERENCE ON MANAGEMENT SCIENCE & ENGINEERING (15TH), VOLS I AND II, CONFERENCE PROCEEDINGS, 2008, : 78 - 82
  • [37] Data Mining Application in Customer Relationship Management for Hospital Inpatients
    Lee, Eun Whan
    HEALTHCARE INFORMATICS RESEARCH, 2012, 18 (03) : 178 - 185
  • [38] Study on Application of Customer Segmentation Based on Data Mining Technology
    Gong, Huaping
    Xia, Qiong
    2009 ETP INTERNATIONAL CONFERENCE ON FUTURE COMPUTER AND COMMUNICATION (FCC 2009), 2009, : 167 - 170
  • [39] STRATEGIC APPLICATION OF ORGANIZATIONAL DATA THROUGH CUSTOMER RELATIONAL DATABASES
    KOHLI, R
    GUPTA, JND
    JOURNAL OF SYSTEMS MANAGEMENT, 1993, 44 (10): : 22 - &
  • [40] Application of Fractal Analysis for Customer Classification Based on Path Data
    Sun, Fengmei
    Zuo, Yi
    Zhao, Licheng
    Kaneko, Yuta
    21ST IEEE INTERNATIONAL CONFERENCE ON DATA MINING WORKSHOPS ICDMW 2021, 2021, : 262 - 267
12345