Framework for Process Design using Stakeholder Value and Architecture Principles

The aim of this paper is to propose a Framework to design or redesign processes by applying the established ideas of value to stakeholders, process architecture and responsibility structures. Process design literature from Six Sigma and other methodologies have emphasized on the reengineering and improvement of existing process. This paper takes a complementary top-down approach that can be used to design processes from scratch or fundamentally re-architect them to deliver different characteristics. The process design takes into account one the stakeholder (customer) to whom the value is delivered, second the process architecture perspective (this is to ensure effectiveness and agility for the process and build stakeholder qualities) and third from the stakeholder (Vendor or one who executes) who delivers the value with respect to his responsibility.