Survey on Intelligent Chatbots: State-of-the-Art and Future Research Directions

Human-computer interaction (HCI) is an area of interest which plays a major role in understanding the interaction between humans and machines. Dialogue systems or conversational systems including chatbots, voice control interfaces and personal assistants are examples of HCI application that have been developed to interact with users using natural language. Chatbots can help customers find useful information for their needs. Thus, numerous organizations are using chatbots to automate their customer service. Thus, the needs for using artificial intelligence has been increasing due to the needs of automated services. However, devolving smart bots that can respond at the human level is challenging. In this paper, we survey the state-of-art chatbot approaches from based on the ability to generate appropriate responses perspective. After summarizing the review from this aspect, we identify the research issues and challenges in chatbots. The findings of this research will highlight directions for future work.