Quality Management in IT Service Management Based on Statistical Aggregation and Decomposition Approach

被引：0

作者：

Desyatirikova, Elena N. ^{[1
]}

Kuripta, Oksana V. ^{[1
]}

Stroganova, Yana S. ^{[1
]}

Abrosimov, Ivan P. ^{[2
]}

机构：

[1] Voronezh State Tech Univ, Voronezh, Russia

[2] Mil Aviat Acad, Mil Training Sci Ctr Mil Aviat Forces, Voronezh, Russia

来源：

PROCEEDINGS OF THE 2017 INTERNATIONAL CONFERENCE QUALITY MANAGEMENT,TRANSPORT AND INFORMATION SECURITY, INFORMATION TECHNOLOGIES (IT&QM&IS) | 2017年

关键词：

IT service management; quality management; cost optimization; aggregation; decomposition; multiple regression;

D O I：

暂无

中图分类号：

TP39 [计算机的应用];

学科分类号：

081203 ; 0835 ;

摘要：

The task of minimizing the costs of providing IT services, as a task of optimizing control actions on quality indicators, was solved. An Statistical Aggregation and Decomposition approach was developed to study the quality of IT services on the basis of multiple regression and autoregression of the integrated moving average, in which these methods were jointly used to predict the components of the aggregated quality indicator

引用

页码：500 / 505

页数：6

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