Fatal consequences: an analysis of the failed employee voice system at the Bundaberg Hospital

被引：21

作者：

Wilkinson, Adrian ^{[1
]}

Townsend, Keith ^{[2
]}

Graham, Tina ^{[3
]}

Muurlink, Olav ^{[4
]}

机构：

[1] Griffith Univ, Ctr Work Org & Well Being, Brisbane, Qld 4111, Australia

[2] Griffith Univ, ERHR Dept, Brisbane, Qld 4111, Australia

[3] Queensland Univ Technol, Sch Management, Brisbane, Qld 4001, Australia

[4] Cent Queensland Univ, Org Behav, Rockhampton, Qld 4702, Australia

来源：

ASIA PACIFIC JOURNAL OF HUMAN RESOURCES | 2015年 / 53卷 / 03期

关键词：

employee involvement; employee voice; hospitals; silence; INVOLVEMENT; PARTICIPATION; PATTERNS; SILENCE;

D O I：

10.1111/1744-7941.12061

中图分类号：

F24 [劳动经济];

学科分类号：

020106 ; 020207 ; 1202 ; 120202 ;

摘要：

In this paper we discuss the failure of the employee voice system at the Bundaberg Base Hospital (BBH) in Australia. Surgeon Jayant Patel was arrested over the deaths of patients on whom he operated when he was the director of surgery at the hospital. Our interest is in the reasons the established employee voice mechanisms failed when employees attempted to bring serious issues to the attention of managers. Our data is based on an analysis of the sworn testimonies of participants who participated in two inquiries concerning these events. An analysis of the events with a particular focus on the failings of the voice system is presented. We ask the following: how and why did the voice systems in the case of the BBH fail?

引用

页码：265 / 280

页数：16

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