Relationships among burnout, job involvement, and organizational citizenship behavior

被引：91

作者：

Chiu, Su-Fen ^{[1
]}

Tsai, Miao-Ching ^{[1
]}

机构：

[1] Natl Taiwan Univ Sci & Technol, Dept Business Adm, Taipei, Taiwan

来源：

JOURNAL OF PSYCHOLOGY | 2006年 / 140卷 / 06期

关键词：

burnout; depersonalization; emotional exhaustion; job involvement; organizational citizenship behavior;

D O I：

10.3200/JRLP.140.6.517-530

中图分类号：

B84 [心理学];

学科分类号：

04 ; 0402 ;

摘要：

R. Cropanzano, D. E. Rupp, and Z. S. Byrne (2003) found that emotional exhaustion (i.e., I dimension of burnout) negatively affects organizational citizenship behavior (OCB). The authors extended this research by investigating relationships among 3 dimensions of burnout (emotional exhaustion, depersonalization, and diminished personal accomplishment) and OCB. They also affirmed the mediating effect of job involvement on these relationships. Data were collected from 296 paired samples of service employees and their supervisors from 12 hotels and restaurants in Taiwan. Findings demonstrated that emotional exhaustion and diminished personal accomplishment were related negatively to OCB, whereas depersonalization had no independent effect on OCB. Job involvement mediated the relationships among emotional exhaustion, diminished personal accomplishment, and OCB.

引用

页码：517 / 530

页数：14

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