Interpersonal conflict and psychological well-being at work: the beneficial effects of teleworking and emotional intelligence

被引:1
|
作者
Parent-Lamarche, Annick [1 ]
Saade, Sabine [2 ]
机构
[1] Univ Quebec Trois Rivieres, Dept Human Resource Management, Trois Rivieres, PQ, Canada
[2] Amer Univ Beirut, Dept Psychol, Beirut, Lebanon
关键词
Interpersonal conflict; Psychological well-being; Teleworking; Emotional intelligence; Small- and medium-sized organizations; Moderated mediation; 1ST LOCKDOWN; STRESS; PERFORMANCE; CONSEQUENCES; PERSONALITY; RESOURCES; KNOWLEDGE; OUTCOMES; LESSONS; LEADER;
D O I
10.1108/IJCMA-06-2023-0117
中图分类号
G2 [信息与知识传播];
学科分类号
05 ; 0503 ;
摘要
PurposeThis cross-sectional study had several objectives. This paper aims to study the direct effect of teleworking on interpersonal conflict, the mediating role that interpersonal conflict can play between teleworking and psychological well-being, the moderating role emotional intelligence (EI) can play between teleworking and interpersonal conflict and whether this moderation effect can, in turn, be associated with psychological well-being (moderated mediation effect).Design/methodology/approachPath analyses using Mplus software were performed on a sample of 264 employees from 19 small- and medium-sized organizations.FindingsWhile teleworking was associated with lower interpersonal conflict, it was not associated with enhanced psychological well-being. Interestingly, workload seemed to be associated with higher interpersonal conflict, while decision authority and support garnered from one's supervisor seemed to be associated with lower interpersonal conflict. Teleworking was indirectly associated with higher psychological well-being via interpersonal conflict. Finally, EI played a moderating role between teleworking and lower interpersonal conflict. This was, in turn, associated with higher psychological well-being.Practical implicationsEI is an essential skill to develop in the workplace.Originality/valueA deepened understanding of the role played by EI at work could help organizations to provide positive work environments, both in person and online. This is especially relevant today, with the continued increase in teleworking practices and the resulting rapidly changing interpersonal relationships.
引用
收藏
页码:547 / 566
页数:20
相关论文
共 50 条
  • [21] Fear of Terror and Psychological Well-Being: The Moderating Role of Emotional Intelligence
    Shah, Syed Asad Ali
    Tian Yezhuang
    Shah, Adnan Muhammad
    Durrani, Dilawar Khan
    Shah, Syed Jamal
    INTERNATIONAL JOURNAL OF ENVIRONMENTAL RESEARCH AND PUBLIC HEALTH, 2018, 15 (11)
  • [22] The Effects of Positive and Negative Perfectionism on Work Engagement, Psychological Well-Being and Emotional Exhaustion
    Kanten, Pelin
    Yesiltas, Murat
    2ND GLOBAL CONFERENCE ON BUSINESS, ECONOMICS, MANAGEMENT AND TOURISM, 2015, 23 : 1367 - 1375
  • [23] Fostering emotional well-being in adolescents: the role of physical activity, emotional intelligence, and interpersonal forgiveness
    Yang, Shicheng
    Jing, Longjun
    He, Qianqian
    Wang, Huilin
    FRONTIERS IN PSYCHOLOGY, 2024, 15
  • [24] Unravelling the interplay of authentic leadership, emotional intelligence, cultural intelligence and psychological well-being
    Els, Bianca
    Jacobs, Melissa
    SA JOURNAL OF INDUSTRIAL PSYCHOLOGY, 2023, 49
  • [25] Teleworking and Psychological Well-being: Insights and Applications for TVET Institutions
    Anitawati
    Zainal, Natasha
    Hamidi, Saidatul Rahah
    Hadiana, Ana
    JOURNAL OF TECHNICAL EDUCATION AND TRAINING, 2024, 16 (02): : 13 - 26
  • [26] Fostering emotional intelligence in preadolescence: Effects of a pilot training on emotions, coping and psychological well-being
    Pauletto, Marina
    Grassi, Michele
    Pellizzoni, Sandra
    Penolazzi, Barbara
    CLINICAL CHILD PSYCHOLOGY AND PSYCHIATRY, 2023, 28 (02) : 567 - 579
  • [27] Teachers' psychological well-being role of emotional intelligence and resilient character traits in determining the psychological well-being of Indian school teachers
    Kamboj, Kannu Priya
    Garg, Pooja
    INTERNATIONAL JOURNAL OF EDUCATIONAL MANAGEMENT, 2021, 35 (04) : 768 - 788
  • [28] Authenticity attenuates the negative effects of interpersonal conflict on daily well-being
    Wickham, Robert E.
    Williamson, Rachel E.
    Beard, Charlotte L.
    Kobayashi, Charlene L. B.
    Hirst, Tom W.
    JOURNAL OF RESEARCH IN PERSONALITY, 2016, 60 : 56 - 62
  • [29] Conflict at work and individual well-being
    De Dreu, CKW
    van Dierendonck, D
    Maria, TM
    INTERNATIONAL JOURNAL OF CONFLICT MANAGEMENT, 2004, 15 (01) : 6 - 26
  • [30] Psychological Well-Being of School Teachers: Predictive Role of Mindfulness and Emotional Intelligence
    Nataraj, Bhuvana Manohari
    Reddy, K. Jayasankara
    MIER-JOURNAL OF EDUCATIONAL STUDIES TRENDS AND PRACTICES, 2022, 12 (02): : 38 - 58