Using a Social Robot as a Hotel Assessment Tool

被引：2
|
作者：
Lein, Martina [1 ]
Donnermann, Melissa [1 ]
Steinhaeusser, Sophia C. [1 ]
Lugrin, Birgit [1 ]
机构：
[1] Univ Wurzburg, Human Comp Interact, Wurzburg, Germany
来源：
COMPANION OF THE ACM/IEEE INTERNATIONAL CONFERENCE ON HUMAN-ROBOT INTERACTION, HRI 2023 | 2023年
关键词：
social robot; tourism; hotel assessment; robotic employee;
D O I：
10.1145/3568294.3580054
中图分类号：
TP18 [人工智能理论];
学科分类号：
081104 ; 0812 ; 0835 ; 1405 ;
摘要：
This field study investigates the influence of social robots as a hotel assessment tool on hotel ratings. Based on media equation theory, it is assumed that social robots increase quality and quantity of hotel ratings by triggering politeness rules. We developed a robot application that allowed hotel guests to submit ratings on site together with the robot Pepper. Data from robot interactions are compared with data from TrustYou (online rating platform). Results show the potential of social robots as an assessment tool with a trend towards better overall rating when evaluating a hotel on a robot compared to a website.
引用
收藏
页码：117 / 121
页数：5
相关论文
共 50 条
  • [31] Social impact assessment as a tool for achieving social sustainability in urban development
    Gammaz, S.A.
    Hagras, M.M.
    Journal of Engineering and Applied Science, 2020, 67 (07): : 1669 - 1687
  • [32] Programming Instruction Using a Micro Robot as a Teaching Tool
    Yamanishi, Teruya
    Sugihara, Kazutomi
    Ohkuma, Kazumasa
    Uosaki, Katsuji
    COMPUTER APPLICATIONS IN ENGINEERING EDUCATION, 2015, 23 (01) : 109 - 116
  • [33] Clothes Folding Task by Tool-Using Robot
    Osawa, Fumiaki
    Seki, Hiroaki
    Kamiya, Yoshitsugu
    JOURNAL OF ROBOTICS AND MECHATRONICS, 2006, 18 (05) : 618 - 625
  • [34] Tremor Assessment in Robot-Assisted Microlaryngeal Surgery Using Computer Vision-Based Tool Tracking
    Cho, Sue M.
    Joo, Henry H.
    Golla, Pranathi
    Sahu, Manish
    Shankar, Ahjeetha
    Trakimas, Danielle R.
    Creighton, Francis
    Akst, Lee
    Taylor, Russell H.
    Galaiya, Deepa
    OTOLARYNGOLOGY-HEAD AND NECK SURGERY, 2024, 171 (01) : 188 - 196
  • [35] The Socially Invisible Robot Navigation in the Social World using Robot Entitativity
    Bera, Aniket
    Randhavane, Tanmay
    Kubin, Emily
    Wang, Austin
    Gray, Kurt
    Manocha, Dinesh
    2018 IEEE/RSJ INTERNATIONAL CONFERENCE ON INTELLIGENT ROBOTS AND SYSTEMS (IROS), 2018, : 4468 - 4475
  • [36] Assessment of the haptic robot as a new tool for the study of the neural control of reaching
    Martin Rakusa
    Ales Hribar
    Blaz Koritnik
    Marko Munih
    Piero Paolo Battaglni
    Ales Belic
    Janez Zidar
    Neurological Sciences, 2013, 34 : 1779 - 1790
  • [37] Assessment of the haptic robot as a new tool for the study of the neural control of reaching
    Rakusa, Martin
    Hribar, Ales
    Koritnik, Blaz
    Munih, Marko
    Battaglni, Piero Paolo
    Belic, Ales
    Zidar, Janez
    NEUROLOGICAL SCIENCES, 2013, 34 (10) : 1779 - 1790
  • [38] Analysis of robot hotel: Reconstruction of works with robots
    Osawa, Hirotaka
    Ema, Arisa
    Hattori, Hiromitsu
    Akiya, Naonori
    Kanzaki, Nobotsugu
    Kubo, Akinori
    Koyama, Tora
    Ichise, Ryutaro
    RO-MAN 2017 - 26th IEEE International Symposium on Robot and Human Interactive Communication, 2017, 2017-January : 219 - 223
  • [39] Analysis of Robot Hotel: Reconstruction of Works with Robots
    Osawa, Hirotaka
    Ema, Arisa
    Hattori, Hiromitsu
    Akiya, Naonori
    Kanzaki, Nobotsugu
    Kubo, Akinori
    Koyama, Tora
    Ichise, Ryutaro
    2017 26TH IEEE INTERNATIONAL SYMPOSIUM ON ROBOT AND HUMAN INTERACTIVE COMMUNICATION (RO-MAN), 2017, : 219 - 223
  • [40] Scaffolding of motivation in learning using a social robot
    Deublein, Andrea
    Pfeifer, Anne
    Merbach, Katinka
    Bruckner, Katharina
    Mengelkamp, Christoph
    Lugrin, Birgit
    COMPUTERS & EDUCATION, 2018, 125 : 182 - 190
12345