Using a Social Robot as a Hotel Assessment Tool

被引：2
|
作者：
Lein, Martina [1 ]
Donnermann, Melissa [1 ]
Steinhaeusser, Sophia C. [1 ]
Lugrin, Birgit [1 ]
机构：
[1] Univ Wurzburg, Human Comp Interact, Wurzburg, Germany
来源：
COMPANION OF THE ACM/IEEE INTERNATIONAL CONFERENCE ON HUMAN-ROBOT INTERACTION, HRI 2023 | 2023年
关键词：
social robot; tourism; hotel assessment; robotic employee;
D O I：
10.1145/3568294.3580054
中图分类号：
TP18 [人工智能理论];
学科分类号：
081104 ; 0812 ; 0835 ; 1405 ;
摘要：
This field study investigates the influence of social robots as a hotel assessment tool on hotel ratings. Based on media equation theory, it is assumed that social robots increase quality and quantity of hotel ratings by triggering politeness rules. We developed a robot application that allowed hotel guests to submit ratings on site together with the robot Pepper. Data from robot interactions are compared with data from TrustYou (online rating platform). Results show the potential of social robots as an assessment tool with a trend towards better overall rating when evaluating a hotel on a robot compared to a website.
引用
收藏
页码：117 / 121
页数：5
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