Investigating the Effectiveness of User Onboarding Solutions With Eye Tracking: A Case Study on Paint 3D

被引：2

作者：

Megyeri, Maria ^{[1
]}

Szabo, Balint ^{[2
]}

机构：

[1] Graphisoft SE, Budapest, Hungary

[2] Budapest Univ Technol & Econ, Dept Ergon & Psychol, Budapest, Hungary

来源：

ERGONOMICS IN DESIGN | 2024年 / 32卷 / 01期

关键词：

user onboarding; usability testing; eye tracking; user experience; software ergonomics; case study;

D O I：

10.1177/10648046211026028

中图分类号：

TB18 [人体工程学];

学科分类号：

1201 ;

摘要：

This article examines the user's first experience with a new software application called the user onboarding process. In addition, we conducted a series of usability experiments with 18 participants, which were supported by eye tracking technology, to explore the effectiveness of different user onboarding solutions, exemplified by the newest version of Paint. We also explored users' feedback on onboarding solutions in a series of interviews. The results showed that user onboarding solutions are generally effective, making it worthwhile for computer software companies to provide them to support new users' activity as well as to increase the value of their products.

引用

页码：48 / 55

页数：8

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