The role of knowledge management in the tourism sector: a synthesis and way forward

被引：11

作者：

Anand, Amitabh ^{[1
,2
]}

Shantakumar, Varsha Pratibha ^{[3
]}

Muskat, Birgit ^{[4
]}

Singh, Sanjay Kumar ^{[5
]}

Dumazert, Jean-Pierre ^{[1
,6
]}

Riahi, Youssra ^{[7
]}

机构：

[1] CERIIM, Excelia Business Sch, La Rochelle, France

[2] Aix Marseille Univ, CERGAM, Aix En Provence, France

[3] Presidency Univ, Sch Commerce & Econ, Bangalore, Karnataka, India

[4] Australian Natl Univ, Canberra, ACT, Australia

[5] Maynooth Univ, Sch Business, Maynooth, Kildare, Ireland

[6] Univ Montpellier, Corhis, Montpellier, France

[7] Int Univ Rabat, Rabat Business Sch, Rabat, Morocco

来源：

JOURNAL OF KNOWLEDGE MANAGEMENT | 2023年 / 27卷 / 05期

关键词：

Tourism management; Tourism organization; Knowledge management; Knowledge management strategy; Knowledge transfer; Knowledge sharing; Knowledge management systems; ABSORPTIVE-CAPACITY; INFORMATION-TECHNOLOGY; HOSPITALITY ORGANIZATIONS; DESTINATION MANAGEMENT; EMPIRICAL-ANALYSIS; INNOVATION; INDUSTRY; CREATION; ACQUISITION; ORIENTATION;

D O I：

10.1108/JKM-02-2022-0083

中图分类号：

G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];

学科分类号：

1205 ; 120501 ;

摘要：

Purpose This study aims to explore and synthesize the role of knowledge management (KM) in tourism organizations (including micro, small, medium and large enterprises and destination management organizations). Design/methodology/approach This study adopts systematic review methods to synthesize the role of KM in tourism from 90 journal articles. Findings This study identifies the prominent theories adopted to explore the relation and impact of KM in the tourism sector, the geographic distribution of the literature and thorough qualitative synthesis. This study identifies the critical research themes investigated and the outcome of KM applications. Finally, through reviews, this study identifies critical gaps in the literature and offer promising avenues to advance the KM in tourism research. Originality/value This is one of the few papers that comprehensively review the role of KM in the tourism industry and offer implications.

引用

页码：1319 / 1342

页数：24

共 50 条

[1] Exploring the role of knowledge management in contexts of crisis: a synthesis and way forward
Anand, Amitabh
Buhagiar, Kristina
Kozachenko, Ekaterina
Parameswar, Nakul
[J]. INTERNATIONAL JOURNAL OF ORGANIZATIONAL ANALYSIS, 2023, 31 (07) : 2953 - 2978
[2] Knowledge management: the way forward
Gore, C
Gore, E
[J]. TOTAL QUALITY MANAGEMENT, 1999, 10 (4-5): : S554 - S560
[3] The Way Forward to Tourism
Gautam, Prashant
[J]. TOURISM RECREATION RESEARCH, 2014, 39 (01) : 142 - 143
[4] Tourism climatology - The way forward
de Freitas, CR
[J]. BULLETIN OF THE AMERICAN METEOROLOGICAL SOCIETY, 2002, 83 (12) : 1754 - 1755
[5] Sugarcane Smut: Current Knowledge and the Way Forward for Management
Rajput, Muhammad Aslam
Rajput, Nasir Ahmed
Syed, Rehana Naz
Lodhi, Abdul Mubeen
Que, Youxiong
[J]. JOURNAL OF FUNGI, 2021, 7 (12)
[6] Knowledge Management in Construction Projects: a Way Forward in Dealing with Tacit Knowledge
An, Min
Ahmad, Hesham S.
[J]. INTERNATIONAL JOURNAL OF INFORMATION TECHNOLOGY PROJECT MANAGEMENT, 2010, 1 (02) : 16 - 42
[7] Synthesis: Sharing Ecological Knowledge-The Way Forward
Born, Julia
Boreux, Virginie
Lawes, Michael J.
[J]. BIOTROPICA, 2009, 41 (05) : 586 - 588
[8] Advancing Africa through management knowledge and practice: the way forward
Acquaah, Moses
Zoogah, David B.
Kwesiga, Eileen N.
[J]. AFRICAN JOURNAL OF ECONOMIC AND MANAGEMENT STUDIES, 2013, 4 (02) : 164 - 176
[9] Cuisine Tourism and Entrepreneurship: The Way Forward
Rahman, Wan Farahiyah Izni Wan Abdul
Merican, Rooshida Merican Abdul Rahim
Markom, Ruzian
[J]. ENTREPRENEURSHIP POLICY & PRACTICE, 2016, : 128 - 139
[10] The management of the tourism sector
Baum, T
[J]. ANNALS OF TOURISM RESEARCH, 2002, 29 (01) : 277 - 279

← 1 2 3 4 5 →