Workplace bullying, psychological distress, job performance and employee creativity: the moderating effect of psychological resilience

被引：26
|
作者：
Anasori, Elham [1 ]
De Vita, Glauco [2 ]
Kucukergin, Kemal Guerkan [3 ]
机构：
[1] Eastern Mediterranean Univ, Gazimagusa, Cyprus
[2] Fac Business & Law, Coventry, England
[3] Atilim Univ, Golbasi, Ankara, Turkiye
来源：
SERVICE INDUSTRIES JOURNAL | 2023年 / 43卷 / 5-6期
关键词：
Workplace bullying; psychological distress; employee creativity; job performance; resilience; DEMANDS-RESOURCES MODEL; MEDIATING ROLE; PROACTIVE PERSONALITY; PSYCHOMETRIC PROPERTIES; ORGANIZATIONAL SUPPORT; WORK-ENVIRONMENT; MENTAL-HEALTH; HOSPITALITY; LEADERSHIP; INNOVATION;
D O I：
10.1080/02642069.2022.2147514
中图分类号：
C93 [管理学];
学科分类号：
12 ; 1201 ; 1202 ; 120202 ;
摘要：
This study tests a model exploring the direct effect of workplace bullying on employee creativity and performance using psychological distress as the mediator and psychological resilience as the moderator based on the JD-R theory. PLS-SEM was applied to analyze data collected from both employees and supervisors of 4 - and 5-star hotels. The main findings reveal that workplace bullying affects employee creativity negatively, and psychological distress positively. While psychological distress has a negative effect on employee creativity, the latter exerts a significantly positive effect on job performance. Resilience moderates the relationships between workplace bullying and employee creativity, and psychological distress and employee creativity. This study makes a significant, original contribution to the hospitality literature as it is the first to investigate the moderator role of psychological resilience on employee creativity and performance in reaction to bullying behavior.
引用
下载
收藏
页码：336 / 357
页数：22
相关论文
共 50 条
  • [21] The moderating effect of leader member exchange on the relationship between workplace ostracism and psychological distress
    Choi, Youngkeun
    ASIA-PACIFIC JOURNAL OF BUSINESS ADMINISTRATION, 2019, 11 (02) : 146 - 158
  • [22] Workplace ostracism and employee creativity: role of defensive silence and psychological empowerment
    Chenji, Kalaa
    Sode, Raghavendra
    INDUSTRIAL AND COMMERCIAL TRAINING, 2019, 51 (06) : 360 - 370
  • [23] The influence of workplace bullying on the performance of hotel employees: the mediating role of emotional intelligence and psychological resilience
    Odunjo-Saka, Kamal Adewole
    Olaleye, Banji Rildwan
    Sarpong, Eric
    Adedokun, Jonathan Olusegun
    Ibrahim, Abdurrashid
    TOURISM & MANAGEMENT STUDIES, 2023, 19 (03) : 59 - 71
  • [24] Moderating effect of psychological well-being on the effect of workplace safety climate on job stress
    Akbolat, Mahmut
    Amarat, Mustafa
    Yildirim, Yonca
    Yildirim, Kadir
    Tas, Yunus
    INTERNATIONAL JOURNAL OF OCCUPATIONAL SAFETY AND ERGONOMICS, 2022, 28 (04) : 2340 - 2345
  • [25] The Impact of Employee Engagement on Job Insecurity by Moderating Role of Psychological Empowerment to Enhance Corporate Performance
    Ramey, Mubshara Hassan
    Jawad, Muhammad
    Naz, Munazza
    Yilmaz, Ayse Kucuk
    Yazgan, Ebru
    INTERNATIONAL JOURNAL OF ASIAN BUSINESS AND INFORMATION MANAGEMENT, 2019, 10 (04) : 72 - 88
  • [26] Workplace bullying and employee silence A moderated mediation model of psychological contract violation and workplace friendship
    Rai, Arpana
    Agarwal, Upasna A.
    PERSONNEL REVIEW, 2018, 47 (01) : 226 - 256
  • [27] The Relationship Between Fear of COVID-19 and Psychological Distress in Tour Guides: The Mediating Role of Job Insecurity and the Moderating Role of Psychological Resilience
    Jiang, Yajun
    Huang, Longfang
    Guo, Yu
    Yang, Qin
    Li, Haixia
    Zhou, Huiling
    Wu, Ke
    PSYCHOLOGY RESEARCH AND BEHAVIOR MANAGEMENT, 2023, 16 : 3107 - 3119
  • [28] Psychological distress and project success: The moderating role of employees' resilience and mindfulness
    Mubarak, Namra
    Khan, Jabran
    Khan, Abdul Karim
    INTERNATIONAL JOURNAL OF PROJECT MANAGEMENT, 2022, 40 (05) : 566 - 576
  • [29] The Effect of Workplace Conditions on Employee Job Performance
    Reyhanoglu, Metin
    Akin, Ozden
    EGE ACADEMIC REVIEW, 2020, 20 (01) : 57 - 74
  • [30] Moderating effects of dispositional resilience on associations between hassles and psychological distress
    Pinquart, Martin
    JOURNAL OF APPLIED DEVELOPMENTAL PSYCHOLOGY, 2009, 30 (01) : 53 - 60
12345