Digital transformation success in the public sector: A systematic literature review of cases, processes, and success factors

被引：10
|
作者：
Escobar, Fernando [1 ]
Almeida, Washington H. C. [2 ]
Varajao, Joao [1 ]
机构：
[1] Univ Minho, Ctr ALGORITMI, Guimaraes, Portugal
[2] Cesar Sch, Recife, PE, Brazil
来源：
INFORMATION POLITY | 2023年 / 28卷 / 01期
关键词：
Digital transformation; public sector; e-Gov; e-Government; digital government; smart government; case study; process; success factor; E-GOVERNMENT; MANAGEMENT; TRUST; CONFIDENCE; GOVERNANCE; PORTUGAL;
D O I：
10.3233/IP-211518
中图分类号：
G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];
学科分类号：
1205 ; 120501 ;
摘要：
This study conducts a systematic literature review on several aspects regarding the success of initiatives of digital transformation in the public sector (DTPS), focusing on case studies, processes, and success factors of the DTPS projects. The research was carried out using several scientific databases and indexers (such as ACM Digital Library, IEEE Xplore, and ISI Web of Science). The literature review process enabled the identification of a total of 38 case studies, four processes, and 51 success factors, all of which are presented and discussed, contributing both to theory and practice, to minimizing risks and improving the success of DTPS projects. The review process also enabled the identification of new research avenues.
引用
收藏
页码：61 / 81
页数：21
相关论文
共 50 条
  • [31] Is digital transformation threatened? A systematic literature review of the factors influencing firms' digital transformation and internationalization
    Feliciano-Cestero, Maria M.
    Ameen, Nisreen
    Kotabe, Masaaki
    Paul, Justin
    Signoret, Mario
    [J]. JOURNAL OF BUSINESS RESEARCH, 2023, 157
  • [32] A Systematic Literature Review of Challenges and Critical Success Factors in Agile Requirement Engineering
    Saleh, Mohammed
    Baharom, Fauziah
    Mohamed, Shafinah Farvin Packeer
    Ahmad, Mazida
    [J]. PROCEEDINGS OF KNOWLEDGE MANAGEMENT INTERNATIONAL CONFERENCE (KMICE) 2018, 2018, : 248 - 254
  • [33] Success Factors of Organizational Change in Software Process Improvement: A Systematic Literature Review
    Zahra, Kinza
    Azam, Farooque
    Ilyas, Fauqia
    Faisal, Huma
    Ambreen, Nadia
    Gondal, Nida
    [J]. ICIET'17: PROCEEDINGS OF THE 5TH INTERNATIONAL CONFERENCE ON INFORMATION AND EDUCATION TECHNOLOGY, 2017, : 155 - 160
  • [34] Identification of key success factors and challenges for ERP systems - A Systematic Literature Review
    Wijaya, Santo F.
    Prabowo, Harjanto
    Meyliana
    Kosala, Raymond
    [J]. 2017 1ST INTERNATIONAL CONFERENCE ON APPLIED COMPUTER AND COMMUNICATION TECHNOLOGIES (COMCOM), 2017, : 61 - 66
  • [35] Critical success factors of co-innovation platforms: a systematic literature review
    Ozturk, Elif
    Turker, Hande Bahar
    Nasir, V. Aslihan
    [J]. INNOVATION & MANAGEMENT REVIEW, 2024, 21 (03) : 168 - 181
  • [36] SYSTEMATIC LITERATURE REVIEW AND EMPIRICAL STUDY FOR SUCCESS FACTORS: CLIENT AND VENDOR PERSPECTIVE
    Bashir, Iramy
    Hamid, Bushra
    Jhanjhi, N. Z.
    Humayun, Mamoona
    [J]. JOURNAL OF ENGINEERING SCIENCE AND TECHNOLOGY, 2020, 15 (04): : 2781 - 2808
  • [37] Key Success Factors for Integration of Blockchain and ERP Systems: A Systematic Literature Review
    Sunmola, Funlade
    Lawrence, Geo Liantal
    [J]. 5TH INTERNATIONAL CONFERENCE ON INDUSTRY 4.0 AND SMART MANUFACTURING, ISM 2023, 2024, 232 : 775 - 782
  • [38] Systematic Literature Review on Corporate Accelerator: Benefits, Challenges and Critical Success Factors
    da Silva, Caroline R.
    Vilela, Thaynara B.
    de Faria, Rodrigo R. B.
    da Silva, Leonardo B. P.
    Pontes, Joseane
    de Resende, Luis Mauricio M.
    Yoshino, Rui T.
    Treinta, Fernanda T.
    [J]. 2022 IEEE 28TH INTERNATIONAL CONFERENCE ON ENGINEERING, TECHNOLOGY AND INNOVATION (ICE/ITMC) & 31ST INTERNATIONAL ASSOCIATION FOR MANAGEMENT OF TECHNOLOGY, IAMOT JOINT CONFERENCE, 2022,
  • [39] Benefits, challenges and critical factors of success for Zero Waste: A systematic literature review
    Pietzsch, Natalia
    Duarte Ribeiro, Jose Luis
    de Medeiros, Janine Fleith
    [J]. WASTE MANAGEMENT, 2017, 67 : 324 - 353
  • [40] Critical Success Factors for Software Outsourcing Partnership (SOP): A Systematic Literature Review
    Ali, Sikandar
    Khan, Siffat Ullah
    [J]. 2014 IEEE 9TH INTERNATIONAL CONFERENCE ON GLOBAL SOFTWARE ENGINEERING (ICGSE), 2014, : 153 - 162
12345