How to Design and Evaluate mHealth Apps? A Case Study of a Mobile Personal Health Record App

The rapid growth of the mHealth market has led to the development of several tools to evaluate user experience. However, there is a lack of universal tools specifically designed for this emerging technology. This study was conducted with the aim of developing and verifying a user experience evaluation scale for mHealth apps based on factors proposed in previous research. The initial draft of the tool was created following a comprehensive review of existing questionnaires related to mHealth app evaluation. The validity of this scale was then tested through exploratory and confirmatory factor analysis. The results of the factor analysis led to the derivation of 16 items, which were conceptually mapped to five factors: ease of use and satisfaction, information architecture, usefulness, ease of information, and aesthetics. A case study was also conducted to improve mHealth apps concerning personal health records using this scale. In conclusion, the developed user experience evaluation scale for mHealth apps can provide comprehensive user feedback and contribute to the improvement of these apps.