Workarounds as generative mechanisms for bottom-up process innovation-Insights from a multiple case study

被引:9
|
作者
Bartelheimer, Christian [1 ,2 ]
Wolf, Verena [1 ]
Beverungen, Daniel [1 ]
机构
[1] Paderborn Univ, Informat Syst, Paderborn, Germany
[2] Paderborn Univ, Informat Syst, D-33098 Paderborn, Germany
关键词
business process; case study research; IT artefact; organisational routine; process innovation; workaround; ADAPTIVE STRUCTURATION THEORY; ORGANIZATIONAL ROUTINES; INFORMATION-TECHNOLOGY; BUSINESS PROCESSES; CRITICAL REALISM; WORK; ENTERPRISE; DYNAMICS; COMPLEXITY; RESISTANCE;
D O I
10.1111/isj.12435
中图分类号
G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];
学科分类号
1205 ; 120501 ;
摘要
Workarounds are goal-driven deviations from the standard operating procedures performed to overcome obstacles constraining day-to-day work. Despite starting as temporary fixes, they can become established across an organisation and trigger the innovation of processes and IT artefacts that can resolve misfits permanently. Although prior research has elicited antecedents and types of workarounds, it is not known how workarounds diffuse in an organisation and, thereby, innovating co-workers' activities, IT artefacts, and organisational structures. The results of our multiple two-year case study provide unique empirical insights into the diffusion of workarounds and how they can act as generative mechanisms for bottom-up process innovation.
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页码:1085 / 1150
页数:66
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