Exploring the Limitations of Business Process Maturity Models: A Systematic Literature Review

被引：0
|
作者：
Smajli, Ensi [1 ,2 ]
Feldman, Gerald [1 ]
Cox, Sharon [1 ]
机构：
[1] Birmingham City Univ, Coll Comp, Fac Comp Engn & Built Environm, Birmingham, England
[2] Birmingham City Univ, Coll Comp, Fac Comp Engn & Built Environm, STEAM House, Birmingham B47RQ, England
来源：
INFORMATION SYSTEMS MANAGEMENT | 2024年 / 42卷 / 01期
关键词：
business process; business process management; process maturity; business process maturity models; systematic literature review; DESIGN SCIENCE RESEARCH;
D O I：
10.1080/10580530.2024.2332210
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
Business Process Maturity Models (BPMM) offer organizations an approach to improving business processes. However, criticism of the usefulness of BPMMs in improving operational efficiency exists in the literature. Hence, a systematic literature review was conducted, thematically analyzing forty-seven studies about BPMMs. The paper provides an in-depth understanding of the limitations and the extent to which these problem areas have been addressed, aiming to provide a foundation for future research in improving the usefulness of BPMMs.
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收藏
页码：2 / 21
页数：20
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