How Did They Build the Free Encyclopedia? A Literature Review of Collaboration and Coordination among Wikipedia Editors

被引：0
|
作者：
Ren, Yuqing [1 ]
Zhang, Haifeng [2 ]
Kraut, Robert E. [2 ]
机构：
[1] Univ Minnesota, Carlson Sch Management, 321 19th Ave South, Minneapolis, MN 5455 USA
[2] Carnegie Mellon Univ, Human Comp Interact Inst, 5000 Forbes Ave, Pittsburgh, PA 15213 USA
来源：
ACM TRANSACTIONS ON COMPUTER-HUMAN INTERACTION | 2024年 / 31卷 / 01期
基金：
美国国家科学基金会;
关键词：
Wikipedia; survey; literature review; editors; collaboration; SCHOLARLY RESEARCH; SHARED LEADERSHIP; KNOWLEDGE; TASK; PERFORMANCE; CONFLICT; MODELS; TEAMS;
D O I：
10.1145/3617369
中图分类号：
TP3 [计算技术、计算机技术];
学科分类号：
0812 ;
摘要：
Wikipedia has been the poster child for large-scale online open collaboration while few other online open collaboration initiatives have achieved similar success. How did Wikipedians do it? Besides the technical infrastructure, what social dynamics and processes are critical to its success? This essay reviews 217 articles that examined aspects of the behaviors of Wikipedia editors and the processes through which they coordinate and collaborate. Using the Input-Mediator-Output-Input model (IMOI) as the organizing framework, we summarized the key insights in an integrative review. The input factors include editors, their motivations, and the tools they use to support their work. The mediating factors include coordination, governance, leadership, conflict, newcomer socialization, and roles. The outcome focuses on measuring and predicting contribution quantity and quality. We hope our work serves as a road map for researchers who are interested in Wikipedia to learn about prior research and identify future research directions.
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页数：48
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