Using Design-Based Research for an Academic Dropout and Retention Dashboard

Student dropout and retention are a major concern in Higher Education Institutions(HEIs). HEIs use the benefits of Learning Analytics (LA) dashboards to address this concern by monitoring student's academic progress and identify students at risk. This study adds to the existing body of knowledge, the experience of designing, implementing, and evaluating a dropout and retention dashboard embedded in an academic counseling system. Through the use of a Design-Based Research methodology, we show the process of going from the needs analysis level, through 3 iterations to test and evaluate the dashboard, to end with preliminary design principles. The lessons learned serve as a guide for LA designers in the implementation of such dashboards.