Online ratings and narrative comments of American Head and Neck Society surgeons

被引：0

作者：

Kim, Joshua K. ^{[1
,2
]}

Tawk, Karen ^{[1
]}

Kim, Jonathan M. ^{[1
]}

Shahbaz, Hady ^{[1
]}

Lipton, Joshua A. ^{[3
]}

Haidar, Yarah M. ^{[1
]}

Tjoa, Tjoson ^{[1
]}

Abouzari, Mehdi ^{[1
,4
]}

机构：

[1] Univ Calif Irvine, Dept Otolaryngol Head & Neck Surg, Irvine, CA USA

[2] Duke Univ, Sch Med, Durham, NC USA

[3] Univ Calif Irvine, Dept Comp Sci, Irvine, CA USA

[4] Univ Calif Irvine, Dept Otolaryngol Head & Neck Surg, 333 City Blvd West,Suite 525, Orange, CA 92868 USA

来源：

HEAD AND NECK-JOURNAL FOR THE SCIENCES AND SPECIALTIES OF THE HEAD AND NECK | 2024年 / 46卷 / 10期

基金：

美国国家卫生研究院;

关键词：

Google; online comments; online rating; patient satisfaction; physician rating; PHYSICIAN RATINGS; PATIENT RATINGS; REVIEWS;

D O I：

10.1002/hed.27743

中图分类号：

R76 [耳鼻咽喉科学];

学科分类号：

100213 ;

摘要：

Background: We analyzed online rating scores and comments of head and neck surgeons to understand factors that contribute to higher ratings. Methods: Numerical ratings and comments for American Head and Neck Society physicians were extracted from Healthgrades, Vitals, RateMDs, and Yelp, with narrative comments categorized based on content. Physician practice location, education, and residency training were also compiled. Results: Patient ratings were significantly higher with supportive staff and affable physician demeanor but showed significant drops with longer wait times and difficulties scheduling appointments or follow-ups. Physician education and postgraduate training did not significantly affect ratings. Conclusion: Online ratings and comments correlated to modifiable factors in clinical practice and may be informative in understanding patient needs.

引用

页码：2508 / 2516

页数：9

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