Roboethics of tourism and hospitality industry: A systematic review

被引：3
|
作者：
Zhu, Jinsheng Jason [1 ]
Liu, Zhiyong [2 ]
Huang, Tairan [3 ]
Guo, Xue Shirley [4 ,5 ]
机构：
[1] Guilin Tourism Univ, Belt & Rd Int Sch, Guilin, Guangxi, Peoples R China
[2] Taylors Univ, Int Hospitality Management, Subang Jaya, Malaysia
[3] Australian Natl Univ, Coll Business & Econ, Canberra, Australia
[4] Guilin Tourism Univ, Sch Hospitality Management, Guilin, Guangxi, Peoples R China
[5] Taylors Univ, Sch Hospitality Tourism & Events, Subang Jaya, Malaysia
来源：
PLOS ONE | 2023年 / 18卷 / 06期
关键词：
ARTIFICIAL-INTELLIGENCE; CUSTOMER SATISFACTION; CONSUMERS ACCEPTANCE; DECISION-MAKING; SERVICE ROBOTS; TECHNOLOGY; COVID-19; BEHAVIOR; AI; METAANALYSES;
D O I：
10.1371/journal.pone.0287439
中图分类号：
O [数理科学和化学]; P [天文学、地球科学]; Q [生物科学]; N [自然科学总论];
学科分类号：
07 ; 0710 ; 09 ;
摘要：
This study aims to give a comprehensive analysis of customers' acceptance and use of AI gadgets and its relevant ethical issues in the tourism and hospitality business in the era of the Internet of Things. Adopting a PRISMA methodology for Systematic Reviews and Meta-Analyses, the present research reviews how tourism and hospitality scholars have conducted research on AI technology in the field of tourism and the hospitality industry. Most of the journal articles related to AI issues published in Web of Science, and the journal websites were considered in this review. The results of this research offer a better understanding of AI implementation with roboethics to investigate AI-related issues in the tourism and hospitality industry. In addition, it provides decision-makers in the hotel industry with practical references on service innovation, participation in the design of AI devices and AI device applications, meeting customer needs, and optimising customer experience. The theoretical implications and practical interpretations are further identified.
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页数：17
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