Levers of social services integration: performance management system and Lean-related management tools

被引：0

作者：

Moisan, Line ^{[1
]}

Fournier, Pierre-Luc ^{[2
]}

Lagace, Denis ^{[3
]}

机构：

[1] Univ Quebec Trois Rivieres, Chaire Interdisciplinaire Rech & Intervent Serv S, Trois Rivieres, PQ, Canada

[2] Univ Sherbrooke, Dept Informat Syst & Quantitat Methods, Sherbrooke, PQ, Canada

[3] Univ Quebec Trois Rivieres, Dept Ind Engn, Trois Rivieres, PQ, Canada

来源：

PUBLIC MONEY & MANAGEMENT | 2023年 / 43卷 / 05期

关键词：

Lean; control rooms; integration; performance management system; public healthcare; Quebec; social services; status sheet; HEALTH-CARE; VISUAL MANAGEMENT; PUBLIC-HEALTH; UNITED-STATES; MAINTENANCE; IMPROVEMENT; FRAMEWORK;

D O I：

10.1080/09540962.2021.1996074

中图分类号：

C93 [管理学]; D035 [国家行政管理]; D523 [行政管理]; D63 [国家行政管理];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ; 1204 ; 120401 ;

摘要：

This article delves into the seldom studied phenomenon of Lean-related management tools in social services. Through qualitative inquiry taking place in the youth programmes and protection directorates of a large, recently merged, Canadian healthcare organization, this article provides insight into how an integrated performance management system can leverage control rooms and status sheets to improve collaboration, favour the vertical and horizontal integration services, and improve an organization's contingent capacity. By focusing on social services, this research also extends the literature on Lean-related management tools that has been mostly focused on healthcare.

引用

页码：463 / 472

页数：10

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