Is customer involvement always beneficial for R&D efficiency? The difference between high-tech and low-tech industries

被引：3
|
作者：
Yoon, Sangpil [1 ]
Kim, Gyuhyung [2 ]
Chung, Yanghon [1 ]
Son, Hosung [3 ,4 ]
机构：
[1] Korea Adv Inst Sci & Technol, Coll Business, Sch Business & Technol Management, Daejeon, South Korea
[2] Inst for Basic Sci Korea, Daejeon, South Korea
[3] Hoseo Univ, Coll AI Convergence, Dept Big Data & AI, Asan, South Korea
[4] Hoseo Univ, Coll AI Convergence, Dept Big Data & AI, Asan, Chungcheongnam, South Korea
来源：
MANAGERIAL AND DECISION ECONOMICS | 2023年 / 44卷 / 03期
关键词：
PRODUCT DEVELOPMENT; INNOVATION PERFORMANCE; EMPIRICAL-EVIDENCE; HIGH-TECHNOLOGY; IMPACT; KNOWLEDGE; FIRMS; INFORMATION; INTEGRATION; EQUIPMENT;
D O I：
10.1002/mde.3775
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
To investigate the effects of customer involvement as an information source (CIS) throughout the innovation process, this study uses Korea Innovation Survey data and a two-stage data envelopment analysis method. The results are as follows. High-tech firms using CIS had lower R&D efficiency at the value creation stage. Low-tech firms using CIS had higher R&D efficiency at the value creation stage, but lower R&D efficiency at the invention stage. This paper's academic implication extends the research on CIS by examining its effects on firms' R&D efficiency. It also provides a practical guideline for firms that want to leverage customer knowledge.
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页码：1678 / 1688
页数：11
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