Research on the evaluation of e-service quality in libraries

被引：0
|
作者：
QI Xianghua [1 ]
YANG Jingjing [1 ]
机构：
[1] School of Management Shanxi University
来源：
Journal of Data and Information Science | 2010年 / 3卷 / 03期
关键词：
Evaluation indicator system; Electronic service quality; Quadrant analysis;
D O I：
暂无
中图分类号：
G250.76 [电子图书馆、数字图书馆];
学科分类号：
1205 ; 120501 ;
摘要：
Based on the research of theories and practices related to quality evaluation of electronic services(e-services)from both home and abroad and through multiple rounds of surveys and analyses,this article proposed an evaluation indicator system for Chinese libraries.A survey was carried out on the e-services of Shanxi Provincial Library by using SERVQUAL model.Based on the survey data,the article evaluated and analyzed the quality of Shanxi Provincial Library’s e-services by means of quadrant analysis,and put forward solutions and suggestions accordingly.
引用
收藏
页码：84 / 93
页数：10
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