A Universal Web Accessibility Feedback Form: A Participatory Design Study

The digital world is rapidly expanding in content, but not all individuals have equal access. In particular, it is challenging to recognize accessibility issues in dynamic web content. Advanced tools provide help, but can not identify and mitigate all accessibility issues with sufficient quality and reliability. This makes human feedback exceedingly valuable. However, existing accessibility feedback tools are inadequate. They lack comprehensiveness and guidance for users with disabilities. This study addresses this gap by proposing a universal feedback form that prioritizes the perspectives of users with disabilities, particularly visual impairment. Following a participatory approach, our proposed form incorporates design rationales based on insights from an exploratory literature review, online survey (N=40), focus group discussions (N=12), and expert interviews with web developers specialized in web accessibility (N=3). Furthermore, the form's effectiveness was evaluated with in-depth feedback from users with visual impairments (N=5). Our evaluation confirms that comprehensible sub-tasks and compatibility with assistive technology aid users with disabilities in providing useful accessibility feedback. Based on our findings, we contribute design recommendations to the future advancement of universal web accessibility feedback forms.