Investigation of the Perceptions Regarding Distance Education with the Information Systems Success Model in the COVID-19 Pandemic

During the COVID-19 pandemic, the evaluation and analysis of the usage level of distance education technologies, which play a key role in education activities, has become increasingly important for universities. This study aims to investigate the impact of distance education systems on students during the COVID-19 pandemic using the Information Systems Success Model. In this context, an expanded Information Systems Success Model, including perceived education quality, technical service quality, information quality, and fear of COVID-19, was used. For this purpose, a survey was conducted on 1011 undergraduate students studying at Necmettin Erbakan University in T & uuml;rkiye about factors affecting the use of the distance education system, and the data obtained were analyzed using Structural Equation Modeling (SEM). The analyses revealed that fear of COVID-19 positively influenced the quality perception associated with the distance education system. It was found that technical service, education, and information quality related to distance education had a significant impact on satisfaction and intention to use. Furthermore, the study results showed that satisfaction and intention to use had a positive effect on actual usage behavior.