Effect of service supplier performance on satisfaction and loyalty of store managers in the fast food industry

被引：8

|

作者：

Stank, Theodore P.

Goldsby, Thomas J.

Vickery, Shawnee K.

机构：

来源：

Journal of Operations Management | 1999年 / 17卷 / 04期

关键词：

D O I：

暂无

中图分类号：

学科分类号：

摘要：

引用

收藏

页码：429 / 447

相关论文

共 50 条

[21] Impact of Trust, Service Quality, Satisfaction on Loyalty: Mediating Role of Image for The Relationship between Satisfaction and Loyalty in The Indian Hotel Industry
Vikash
Kaushik, Neeraj
Goel, Pooja
[J]. GURUKUL BUSINESS REVIEW-GBR, 2022, 18 : 91 - 100
[22] NEED SATISFACTION AND PERFORMANCE OF DEPARTMENT STORE BUYERS AND DEPARTMENT MANAGERS - IMPLICATIONS FOR MANAGEMENT
SIEGEL, JP
SLEVIN, DP
[J]. JOURNAL OF RETAILING, 1974, 50 (01) : 67 - &
[23] Exploring the Relationships among Service Quality, Satisfaction, Trust and Store Loyalty among Retail Customers
Shpetim, Cerri
[J]. JOURNAL OF COMPETITIVENESS, 2012, 4 (04) : 16 - 35
[24] The antecedents of consumer satisfaction and loyalty in fast food industry A cross-national comparison between Chinese and Swiss consumers
Etemad-Sajadi, Reza
Rizzuto, Daniela
[J]. INTERNATIONAL JOURNAL OF QUALITY & RELIABILITY MANAGEMENT, 2013, 30 (07) : 780 - +
[25] The evaluation of service quality in fast food industry
Ding, Yu
Zha, QiLan
Liu, Hongzhi
[J]. 2007 INTERNATIONAL CONFERENCE ON SERVICE SYSTEMS AND SERVICE MANAGEMENT, VOLS 1-3, 2007, : 1209 - +
[26] The effect of perceived service quality, satisfaction and loyalty on perceived job performance: perceptions of university graduates
Chikazhe, Lovemore
Makanyeza, Charles
Kakava, Nicholas Z.
[J]. JOURNAL OF MARKETING FOR HIGHER EDUCATION, 2022, 32 (01) : 1 - 18
[27] CUSTOMER ENGAGEMENT AND LOYALTY ISSUES IN OMNICHANNEL FAST-FOOD INDUSTRY
Phang, Ing Grace
Ng, Jing-En
Fam, Kim-Shyan
[J]. INTERNATIONAL JOURNAL OF BUSINESS AND SOCIETY, 2021, 22 (03): : 1429 - 1448
[28] Service quality and customers' satisfaction of the food and beverage industry
Liao, Cheng-Wen
[J]. JOURNAL OF STATISTICS & MANAGEMENT SYSTEMS, 2009, 12 (04): : 759 - 774
[29] Path analysis of perceived service quality, satisfaction and loyalty in the banking industry of Iran
Department of Business Management, Science and Research Branch, Islamic Azad University, Tehran, Iran
[J]. Res. J. Appl. Sci. Eng. Technol., 2012, 10 (1351-1358):
[30] Service Quality, Customer Satisfaction and Customer Loyalty of Mobile Communication Industry in China
Zhang, Ruijin
Li, Xiangyang
Zhang, Yunchang
[J]. JOURNAL OF GLOBAL SCHOLARS OF MARKETING SCIENCE, 2010, 20 (03) : 269 - 277

← 1 2 3 4 5 →